Bloody AT&T.

I spent over an hour on the phone with them two days ago. My cell phone battery (still under warranty) has died, so I need a replacement from them. I stayed patient while they transferred me from person to person, was polite each of the seven hundred times I had to repeat the self-same information, didn't even lose my cool with the infuriating call-centre person who insisted on asking me totally pointless questions just because (I assume) he'd been told he had to go through his list in order.

Him : Now replace the battery in the phone and switch the phone one.
Me : The phone won't switch on - the battery is dead and won't charge. There's nothing else wrong with the phone.
Him : Do you notice any lines on the screen?
Me : No, the screen is blank, because the phone can't power up. Because the battery is flat.
Him : Does the LCD panel show any sign of damage?
Me : No. It's just the battery.
Him : Have you dropped the phone recently?
Me : No.
Him : Or got it wet?
Me : No.

And so it went. On and on and on. And on.

So I managed to stay polite through all the rest of his rote questions, and we eventually agreed that they could charge me $15 shipping and handling etc for a replacement, which would arrive within 24 hours.

The phone arrived last night.

They didn't ship a battery with it. I'm supposed to use the one from my existing phone.

It's like something out of Monty Python.